Send Us an Email
Online Shop Orders and Enquiries
(02) 9987 4028
Monday -Wednesday 7am – 4:30pm
Thursday – Friday 7am to 5pm
Saturday 6.30am – 1:30pm
12 Florence St,
Hornsby NSW 2077
Frequent Asked Questions (FAQS)
Once you have selected all the items you wish to purchase, click add to cart, choose your quantity and click on the trolley that is located on top right corner of the website.
Follow and complete the necessary prompts by entering your contact and shipping details, choosing a delivery or pick-up date and choosing your payment method to purchase your order. You will receive an email confirmation of your order shortly afterwards.
Yes, you will receive an order confirmation to the email you have used to purchase and a SMS to your phone number.
We encourage our customers to place their orders through our website to ensure we minimise any chances of human error on our end when placing your order. However, if you experience difficulties, please don’t hesitate to contact Mike from our online team on (02) 9987 4028.
We will call you prior to delivery to arrange a replacement or refund.
The possible reasons could be the following:
– We only deliver to your address on a certain day/ time.
– we are booked out of delivery slots
If you cant see your suburb on the drop down list we dont currently deliver to your suburb.
Please contact our online team to modify an order. An order cannot be modified within 24 hours of your delivery date or if it has left our shop.
We have a search tool that is located at top right corner of our website. If you still find difficulty in locating a product, contact our online team on 9987 4028
You can contact Mike on (02) 9987 4028 to remove any products you may have accidentally ordered as long as it is before the delivery date.
Some of our products are sold exclusively in our retail stores.
We are unable to cancel your order on the day of your delivery . If you want to cancel your order, please contact our online team on (02) 9987 4028.
As long as your order has not left the shop and is already out for delivery, you can call Mike from our online team at (02) 9987 4028 to change your order.
Please go to your account or call our online team on 9987 4028 , and we will be able to edit your contact details.
Please call our Customer Service team, and we will be able to remove your account from our database.
Once you have added all your selected products to your cart, click on the trolley icon located in the top right corner. Click checkout, and a new page will appear where you can fill out your contact and delivery information.
You can pay using Mastercard, Visa, American Express,PayPal. On mobile devices, we also accept Apple/Google Pay, Afterpay and Zippay
There is no minimum order amount. If you spent $195 or more, you will receive complimentary free shipping.
We do not offer same-day delivery as we do not pre-cut and pack our orders. All products are cut fresh to date and we require a minimum of 1-2 days lead time towards your chosen delivery day to be delivered.
After your refund has been processed by our ONLINE team, it can take up to 3 business days to process, other payment providers may take longer.
Enter your code at the checkout page in the box that is located underneath your order summary.
Some payment providers may hold your funds for 2-3 days as a security measure to verify the transaction in your account.
Due to the high demand for our products, we cannot reserve products.
On the day you have selected unless otherwise stated all orders arrive between 2pm and 7pm. We offer a competitive delivery fee and cover a huge delivery area but are unable to provide a closer time frame.
We offer free delivery for orders over $150, and a flat fee of $20 for all delivery orders.
If you are unable to accept the delivery of your order, it will be left in a safe location. We pack our products in thermal packaging with gel iced packs to make sure your meat stays cool throughout the duration of the delivery process.
CAN I PICK UP MY ORDER?
Yes, you can select the pick-up option at checkout, from our HORNSBY store below:
Tender Gourmet Butchery – Hornsby
12 florence street , Hornsby 2077
Outside the westfields near the railway overpass.
( look for the black and white stripped sales )
MON | TUE | WED | THUR | FRI
9.30am to 4.30pm
8am to 1.30pm
Our courier will attempt to leave it in a safe place if they do not receive an answer. If a safe location is not accessible or available, the courier will take your package back to the shop.
We prefer someone to be home for delivery but deliveries will be left unattended if no one is there to accept. If a safe location is not accessible or available, the courier will take your package back to the shop until a safe location can be arranged.
Please email us at email@example.com with your order number and missing product/s. Alternatively, you can call us on (02) 9987 4028 to speak to Mike our online shop manager.
Please email us on firstname.lastname@example.org to inform us of your concerns. Alternatively, you can call us on (02) 9987 4028 to speak to our online team.
You can use your gift card by entering the code in the white box located at the checkout or from your account in the Gift Card Menu.
Please email us to inform us of your concerns at email@example.com. Alternatively, you can call us on (02) 9987 4028 to speak to our online team.
Yes, gift cards hold a monetary value and if your gift card is equal to or greater than your cart total amount, you may use this as a payment method for the entire order.